FAQs

Advance ticket purchases

Tickets can be bought online in advance on the Live Well London Website and via Eventbrite. 

Tickets on the door

Tickets can be bought on arrival at Live Well London permitted the event is not sold out.  A standard Adult ticket is £40 and a VIP Adult ticket is £60.

What does my standard ticket include?

A standard entry ticket to Live Well London includes: Full-day admission to the event, access to fitness sessions and studios, access to workshops, talks and cooking demo's and an exclusive Tote bag on arrival. Plus the opportunity to meet, browse and buy from the 80+ fitness, nutrition, health and beauty, wellbeing therapists and practitioners, retreats and spas, products and brands joining us.

You will be able to book up to 3 sessions in the Boutique Studios and Retreat in advance (you will be notified when the programme goes live in December) and we will always leave a small amount of spaces free so if you miss your chance to book or it says it’s full online, please try on the day and tell the person managing the door that you would like to attend the next session. The rest of the sessions (Knowledge Hub, MOVE IT Stage, Live Cooking & Nutrition Theatre) will be walk up and based on a first come, first served basis, so best to get there early to avoid disappointment.

What does my VIP ticket include?

A VIP entry ticket to Live Well London includes: Full-day admission to the event with fast-track VIP entry and VIP goody bag on arrival including VIP gifts. Access to fitness sessions and studios, access to workshops, talks and cooking demo's.  VIP Lounge Access, exclusive offers, products and VIP benefits. Plus the opportunity to meet, browse and buy from the 80+ fitness, nutrition, health and beauty, wellbeing therapists and practitioners, retreats and spas, products and brands joining us.

You will be able to book up to 3 sessions in the Boutique Studios and Retreat in advance (you will be notified when the programme goes live in December) and we will always leave a small amount of spaces free so if you miss your chance to book or it says it’s full online, please try on the day and tell the person managing the door that you would like to attend the next session. The rest of the sessions (Knowledge Hub, MOVE IT Stage, Live Cooking & Nutrition Theatre) will be walk up and based on a first come, first served basis, so best to get there early to avoid disappointment.

Are Friday tickets different to Saturday and Sunday tickets?

Friday 1st March – Live Well London will play host to ‘Wellness Talks’ in the Knowledge Hub which will be dedicated to tailored industry content for wellness businesses and corporates and their HR teams looking to ensure wellness is firmly on the board agenda, and integrated into the business day-to-day. 

Saturday 2nd and Sunday 3rd March – an unforgettable weekend of wellness open to all. General consumer visitors will still be able to enjoy amazing classes and sessions running across all the studios, MOVE IT stage, Live Cooking & Nutrition Theatre and access to all the exhibiting brands to buy from, however please be aware that the content in the Knowledge Hub will be focussed around industry and corporate content.

Do I have to bring my printed ticket to the event or can I show a pdf on my phone?

Both printed and digital versions will be accepted on the door.  Please double check which day(s) you have bought tickets for before you travel to the event, as access will only be permitted for the day(s) purchased. 

What is the refund/exchange policy?

Unfortunately we do not refund or are able to transfer/exchange tickets already purchased for the event.  The full terms and conditions are available on the ticket purchase page at time of booking.

Can I bring children?

Children are very welcome to attend Live Well London as it’s never too early to get interested in your wellbeing! All children must be accompanied at all times by an adult. Children under the age of 10 can enter the event free of charge.  There is a ticket charge of £10 for children aged 10-17.  Children are not permitted to join the fitness classes, but have access to workshops, talks and cooking demo's.

Are there creche facilities?

There are no childcare facilities available at Live Well London, and children must be accompanied by an adult at all times.  Children are not permitted to join fitness classes, but have access to workshops, talks and cooking demo's.

Do I have to pay to attend fitness sessions, studios and classes?

No, we are delighted to include the cost of fitness sessions, studios and classes in the price of your ticket for Live Well London, you just need to book your space in advance to guarantee your space. 

You will be able to book up to 3 sessions in the Boutique Studios in advance (you will be notified when the programme goes live in December) and we will always leave a small amount of spaces free so if you miss your chance to book or it says it’s full online, please try on the day and tell the person managing the door that you would like to attend the next session. The rest of the sessions (Knowledge Hub, Retreat, MOVE IT Stage, Live Cooking & Nutrition Theatre) will be walk up and based on a first come, first served basis, so best to get there early to avoid disappointment.

Do I need to book to attend fitness sessions, studios and classes?

Yes please!  Sessions for the Studio's will be available to book online and to reserve your space in your sessions of choice in advance of the event (subject to availability). The Knowledge Hub, Retreat, Live Cooking & Nutrition Theate and Move it Stage will be walk up only. You will be notified when the programme is available and you can start tailoring your visit.  All we ask is if you book a session, and then are not able to attend, you cancel your place as soon as possible so others can attend instead. Some sessions will have a very small amount of walk up places.

Are there walk up sessions?

All sessions in the Knowledge Hub, Retreat, MOVE IT Stage and Live Kitchen will be walk up, with full details being made available once the programme is live.  We advise arriving 10-15 mins before a session starts to ensure a seat.

What do I need to wear?

Please come dressed appropriately for the types of activities you will be doing during your visit.  Whether it is meditation and breathing, yoga or a full on HIIT class, please dress for your comfort.  Live Well London is welcome to all, so if you are coming to just listen, watch and learn from our experts in the Knowledge Hub or LIVE Kitchen, and explore the exhibitors taking part throughout the show, you are very welcome without your work out gear!

Will there be showers and changing rooms?

There will be no showers at the event, but there will be changing rooms.

Will there be lockers and a cloakroom?

There will not be lockable lockers in the changing rooms, but there will be a dedicated bag storage unit in each class/fitness studio for your belongings during the session.  Please note the organisers, partner studios and venue management cannot take responsibility for loss or theft.

A cloakroom will be available at the venue entrance, for which there will be a charge.

It is your responsibility to look after any items you bring with you into the venue, the organisers and venue management cannot take responsibility for any loss or theft.

Will there be food and drink?

Live Well London will bring some of the best and latest in the world of food and nutrition to the show, especially in our dedicated Well Nourished area where you can taste, test and try the latest products, bites, snacks, drinks, smoothies, shots and much more.  Alongside our healthy eating catering to purchase, and complimentary water stations around the show – there will be plenty to keep you nourished during your visit.  Therefore, you will not be able to bring food to the event with you.

Do I need to bring cash?

Some, if not most, traders will accept payment cards, but not all, so we recommend bringing some cash along too for your purchases.

Does the venue have wheel-chair access?

Live Well London has full wheelchair access, and elevators to the Mezzanine level.  Should you require disabled access, please inform a member of the ticketing team, at the front entrance, who will be happy to direct you

What time does Live Well London open and close?

1st March 2019 10am - 6pm

2nd March 2019 9.30am - 7pm

3rd March 2019 9.30am - 5pm

Where is Live Well London?

Old Billingsgate is in the heart of the City on the North bank of the River Thames, a striking historic building that is a remarkable part of London's heritage.  This Victorian Grade II listed building was once a world famous fish market, running up until 1982. The Grand Hall, was the market floor, and the basement of Old Billingsgate, was covered in 50 years of ice used to store the fishermen's catch. Given an industrial twist by architect Lord Richard Rogers, the building has undergone an amazing transformation, from the 19th century's largest fish market to now the home of Live Well London in March!

What’s the best way to get there?

By tube & rail 

Nearest tube Station: Monument (0.2 miles) Travel directly to Monument by the District or Circle lines. Alternatively use the escalator from Bank (Northern, Waterloo & City lines and Docklands Light Railway).

Nearest Railway Stations:  Cannon Street, London Bridge & Fenchurch Street (all 0.3 miles) National Rail Enquiries: 08457 484 950

Eurostar: St Pancras International Station is the terminus for Eurostar rail services. From St Pancras International take the Northern Line to Bank. 

By river

Arrive at Old Billingsgate by boat: Get your River Taxi to Tower Millennium Pier. Old Billingsgate is a 5 minute walk away. Transport for London Information line: 0843 222 1234

By road

2 minute drive from London Bridge.

15 minutes from the West End.

25 minute drive from Junction 30, M25. 

Easy access from central London. 

Easy access to M25, M20, M2, A3, A12, A13, M1, A406 (North circular) and the Blackwall Tunnel.

Can I park near Live Well London?

Tower Hill Corporation of London Car and Coach Park

50 Lower Thames Street (opposite Sugar Quay)  London, EC3R 6DT Distance from Old Billingsgate 250m Number of Spaces: 110 and 16 coaches Maximum Height: 6ft 6 (1.98m) for cars  (coaches or cars only, but no commercial vehicles including vans) 24 hrs  Free motorcycle and pedal cycle parking areas

London Vintry Thames Exchange

NCP Bell Wharf Lane, off Upper Thames Street EC4R 3TB 0345 050 7080 Distance from Old Billingsgate: 0.4 miles Number of Spaces: 466    Maximum Height: 1.98m (cars only, no commercial vehicles)  24 hrs

Your security and safety during the event

Your security and safety during Live Well London is our priority. We work closely with the venue and local authorities to develop plans for our events.

Everyone attending Live Well London should be aware that the following are in place:

·         Customer Service staff may approach you to assist you outside, at entry or inside the event

·         Staff will clearly be able to be identified

Bag checks, hand held scanners and CCTV will be in operation

Photography and Recording

Official photographers and film crew will be taking photographs and recording and/or streaming videos at Live Well London. Each attendee authorises such photography and recording and permits the Organisers to use the attendee’s image, likeness and voice for archival and promotional purposes in any and all media, without liability, compensation or credit to the attendee.

As a visitor, you are able to record your own visit to the event, for your own personal use, but we ask you to respect the privacy of other visitors who may not want to be filmed. You will not be permitted to sell any photos or moving images for financial gain. Please do not bring large photography/video equipment to the event, it will not be permitted due to health and safety at the venue.

I am a member of the press and would like to attend?

We’d love to introduce you to Live Well London.  Please get in touch with our PR Team at Proactive PR to arrange your visit, special press access and for any press enquiries: jennifer@proactiveprworks.com

Sponsors

Partners